The team has worked very hard to make these clothes and patterns a success and we guarantee the quality. The following terms and policies are for all our designs from our 3 Partners - Doll Play SA, Doll Tag Clothing and South Africa Girl Doll
Free exchange within 7 Days: If there is a defect in the doll or product you purchased you need to contact me within 7 days of receiving your product. Doll exchanges will be within 7 days without the buyer paying the shipping fees. Collection of the defect doll and delivery of the new doll will be paid for by Doll Play SA.
Doll Exchanges after 7 Days to 1 year: If there is a FACTORY defect with your doll within the first year of receiving her you can send her back for free repairs or exchange. Most situations will be repaired but if that is not the case I will do an exchange. Shipping of the defect doll to SA Girl and back again will be paid for by the BUYER. Doll Play SA is not liable for this shipping.
Dolls after 1 year of ownership: Dolls can be sent to the Doll Hospital here at Doll Play SA for repairs. Request a pricelist and details by using the 'Contact Us' page.
Guarantee: We are confident that you will be delighted and very pleased with your purchase from Doll Play SA and Partners. If there is a reason that you are unhappy with your purchase we will be happy to refund your purchase price or give you merchandise credit, not including any shipping charges.
Refunds: Please let me know within 7 days of receiving your item that you intend to return it. Return Shipping fees need to be paid by the buyer.
Items will be shipped within 24 hours of payment received (Weekdays). Delivery via courier takes 2 - 5 days.
International: As this item is in South Africa please allow up to 14 days for international delivery. All parcels are sent with a track and trace number. I have successfully shipped items to many countries without any parcels going missing. In the unfortunate event that a parcel does get lost and we can prove there was no delivery, I will carry the loss.
Custom and Duty Fees:
(Not for South Africans): Import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.
PDF PATTERNS AND DOWNLOADS:
Due to the electronic nature of the product and the possibility of easy reproduction, exchanges and refunds are NOT offered.
But, should you have any problems downloading your purchases, receive an incorrect file or damaged file, please contact us immediately and we will assist you as soon as possible.
Copyright and information regarding Patterns and PDF Downloads:
A lot of hard work has gone into creating these patterns for your pleasure. We love our jobs! So we do hope that you will bear in mind you are taking a living away from a home based industry if you do not conform to the copyright rules.
By downloading patterns: You acknowledge that the rights to the patterns themselves remain with Doll Play SA and partners. Ownership of the designs remains with Doll Play SA and Partners. You do not own the patterns.
- create any or all of the patterns you have purchased in any way you choose and you may keep or give away the items that you yourself have made.
- create any or all of the patterns you have purchased in any way you choose and SELL the items you have made.
- make 1 backup CD of the patterns for your own personal use.
- if items you have made appear in any publications give us credit for the patterns - www.dollplaysa.com
- if you sell items made from these patterns online please give us credit for the patterns by adding a link to the page where the items appear. DollPlaySA.com
You May Not:
- transfer or share the patterns with another party.
- sell the patterns or parts thereof in any form.
- distribute the pattern or parts thereof or give away for free.
- Buying, selling, trading or transferring copies of these files of the patterns is in violation of copyright law.
- use our patterns for mass production without contacting us first for a special license.
- alter or copy our patterns and sell them as your own.
Buying, selling, trading or transferring copies of these files of the patterns in in violation of copyright law.
Thank you for abiding to our terms and conditions.
We reserve the right to pursue legal action against anyone who chooses to violate these terms.